We offer several methods for new and existing clients to raise support request issues and track progress.

Support Request Tracker - Authorised Users.

Use this facility to tell us your support requirements and to check on the status/progress of the issue.  This facility requires having an account within our system.

If your support is urgent, then there is a special flag that raises an emergency priority request, that uses server technology to alert us to your needs, our server uses SMS messaging, E-mails, Voice alerts, etc, to bulk-notify relevent people so you get a response as quickly as possible.

All requests are registered against your account and you can log in and review them at any time.

Support Requests without a login.

We provide this facility for you to send us messages without having to sign up or register with our system, just fill in a form and submit it and we'll do the rest.

Remote Control Assistance.

Some issues will require us to remotely control your computer to guide you through the process of resolving your issues, where this is the case we provide a simple online utility that alows us temprary remote control of your system.

Request a call-back.

You can use this facility to request a support call-back, where we'll acknowledge your request and a relevant person will call you back within a given time window.