Our service desk aim to help you with your IT needs.
With both generic IT knowledge and highly specialist knowledge in solutions we have provided, our engineers will take ownership of your issues and diligently assist your staff with their needs.
Our break-fix team are backed up with both training and developer resource to ensure proactive measures can be considered to streamline your operations.
What we provide:
> Service contract with SLA measuring and reporting.
> Online ticketing system to raise and review incidents.
> Staff available during office hours, emergency cover outside office hours.
> Remove video conferencing and screen sharing facilities to help diagnose and fix your issues.
> Engineer visits on-site as essentially required (covid safe).
How to reach us:
> Raise and track support incidents via our Ticketing System
> E-mail us at firstname.lastname@example.org to raise a support ticket automatically.
> Telephone our helpline on 03333 444 155